Thank You for Your Patience

From a rotating circle on a screen to a spoken announcement in a train station, waiting communication has been designed to inform us. The information provided during these moments significantly impacts our perception of a system. Beyond informing, the provided information instills a sense of trust, assuring that something will come if one patiently waits.

The project Thank You for Your Patience aims to challenge this waiting dynamic between a system and its user. On a digital platform, people are invited to contribute alternative delay announcements. These submitted delay announcements are then broadcast in a place for waiting, evoking a range of emotions from confusion to joy and frustration. Through this interactive experience, the project prompts a playful reflection on our reliance on institutions and systems.